Archive for the ‘Service Nightmares!’ Category
An Ode to Days Inn– Chattanooga
Oh, Days Inn Chattanooga,
How you let us down.
Your double bed room
Really made our family frown.
Non-smoking, it decreed
On the suite door,
Yet the stale smell of cigarettes
Seemed to rise from the floor.
The room – it was tiny;
The bathroom – really tight.
It was a very good thing
That we had packed light.
Cracked tiles in the lavatory,
Sloppy mending all around;
Apathy for good work
Was exceedingly abound.
The most frustrating part
Of the entire night’s stop
Was realizing the linens
Reeked of smoke, bottom to top.
From the smelly bed sheets
To the lumpy beds,
There was no point
Trying to rest our heads.
And then upon exiting
The very next day
No compensation was given,
Just a “Thanks for your stay,”
Even though we had advised
The room smelled like an ashtray.
Well, Days Inn at Chattanooga,
We will not stop another time.
Your squeaky front door
Will not sound its chime,
For staying at your motel
Is just an abomination
To our poor backs, our nostrils,
And any hope for relaxation.
American Express — customer service NOT at it’s finest
It’s said that a satisfied customer will tell one other person about their good customer experience but a dissatisfied one will tell 10. Well I am an over achiever. I am happy to update everyone on the Amex is an A- hole campaign. Although it was s low start it seems to be picking up momentum. I have been able to recently reach over 120,000 people direct through email. The blog post is slow to pick up but with more exposure I am certain I will reach more people. Its been an amazing process to watch these idiots stumble all over themselves. American express idiot brigade has said they would look into the issues but never seem to be able to get back to us. It’s not the mistakes they make but the way they handle it. This is a company that doesn’t have to care. Maybe people should start to realize where the real thieves in the business world are. Its these monopolistic credit card companies. They don’t have to care because good old capitalism is not at work. Perhaps we need to consider a movement to disband these giants and break up their tyrannical hold on the finances of the American consumer. When was the last time you saw a credit card company go after the thieves for stealing? They don’t care because they don’t have to because the American consumer pays the price through fees and finance charges. So next time your credit card company says “this is for your protection” tell them “the American consumer needs protection cuz were bending over and takin it from you”.
Why American Express Sucks
It’s with great pleasure that we induct another company into the “Shameful Service” Hall of fame. It all began the day we had left for Argentina for our family vacation and we were advised that they were cancelling our card due to a “possible” compromise. Now to global travelers this becomes a huge problem. Its complex but in a nutshell it could mean a disastrous situation for a family abroad. Now understand we are one of those card holders that get the black titanium card ( I know you think we are really just whiney @$$holes ) The experience all began with a supposed manager who has the brains of a gnat. When we pleaded with him that he was putting us in a horrible situation and we were going to be left high and dry in Argentina he said that it wasn’t his problem and that we should have brought enough cash with us. So the brainless gnat was telling us to break the law and carry illegal amounts of cash on us. Congratulations Gnat boy. When we asked to elevate this he says there is no one else to talk to and that he is the “messiah of American Express”. He claims this is for our protection. ( just an FYI . read the consumer credit protection I’m already protected you mindless ignoramus, you’re protecting you) After much arguing and pleading the mutant brained self proclaimed messiah promised to get us our new card in the next 24 hours but two weeks later after traveling from city to city we still received no card despite the 8 different calls we made to the global assist department. Not only is this organization a lesson in a company that can’t take accountability for their actions but one that can’t live up to their promises. They not only can’t fix their mistakes but can’t make amends for them. Perhaps this is the reason that monopolies shouldn’t exist. What’s amazing is that American Express did this for $20 charge and it cost them probably more than $200 in expediting, phone calls and other expenses. …. and most likely it cost one of their top customers. Congratulations gnat boy.
Hello Visa… Now that’s priceless